Terms of Use

1. Acceptance of Terms

By accessing or using Founder Canvas at foundercanvas.app (the "Service"), operated by Founder Canvas ("Company", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and our Refund Policy set forth in Section 6 below. If you do not agree to these Terms in their entirety, you must not access or use the Service.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated by updating the "Last updated" date above and, where practicable, by email notification to your registered address. Your continued use of the Service after any modification constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service immediately.

2. Description of Service

Founder Canvas is an AI-powered software-as-a-service ("SaaS") platform that assists founders and teams in generating startup strategy documents, including but not limited to competitor analysis, market positioning, product roadmaps, and user stories. The Service utilizes artificial intelligence to analyze publicly available market data and generate strategic recommendations.

The Service is provided for informational and planning purposes only. AI-generated output should be treated as a starting point and does not constitute professional business, legal, financial, or investment advice. You acknowledge that the accuracy, completeness, timeliness, and reliability of AI-generated content cannot be guaranteed, and you accept sole responsibility for any decisions made based on such output.

3. Account Registration and Security

To access certain features of the Service, you must create an account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate and complete at all times.

You are solely responsible for safeguarding the confidentiality of your login credentials and for all activities that occur under your account, whether or not authorized by you. You must immediately notify us at support@foundercanvas.app of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

4. Subscription Plans and Billing

Founder Canvas offers both free and paid subscription plans. Free plans are subject to usage limitations as described on our pricing page.

Merchant of Record: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. All payments are processed by Paddle in accordance with Paddle's Checkout Buyer Terms.

Recurring Billing: Paid subscriptions are billed on a recurring monthly basis. By subscribing to a paid plan, you authorize Paddle to charge your selected payment method automatically on each renewal date. You are responsible for ensuring that your payment method is valid and has sufficient funds. If a payment fails, your access to paid features may be suspended until payment is successfully processed.

Usage Limits: Each subscription tier includes specific usage limits (number of projects, AI generations per month, and other feature entitlements) as described on our pricing page. Usage counters reset at the start of each billing cycle. Unused allocations do not roll over to subsequent billing periods.

Price Changes: We reserve the right to modify pricing and plan features at any time. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers. Price changes will apply from the next billing cycle following the notice period.

5. Cancellation

You may cancel your paid subscription at any time through your account settings or by contacting our support team at support@foundercanvas.app. Cancellation will take effect at the end of the current billing period. You will retain access to paid features until the end of that period. No partial or prorated refunds will be issued for the unused portion of a billing period following cancellation, except as provided in our Refund Policy below.

6. Refund Policy

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your initial purchase or most recent renewal payment.

How to Request a Refund: To request a refund, contact our support team at support@foundercanvas.app with your account email and the reason for your request. We will process your refund request within 5 business days.

Refund Processing: All refunds are processed through Paddle, our Merchant of Record. Card refunds typically take 3-5 working days to credit back to your account after processing. PayPal refunds typically appear within 48 hours. Refund requests made after 60 days from the transaction date will not be processed. Card payments can only be refunded on transactions less than 120 days old, and PayPal payments can only be refunded on transactions less than 179 days old.

Exclusions: Refunds are not available for: (a) accounts terminated for violation of these Terms; (b) refund requests made more than 30 days after the applicable payment; or (c) free plan users, as no payment has been made.

Subscription Renewal Refunds: For recurring subscription renewals, the 30-day refund window applies from the date of each renewal charge. If you forget to cancel before a renewal and request a refund within 30 days of that renewal, we will process the refund and cancel your subscription.

7. Acceptable Use

You agree that you will not, and will not permit any third party to:

(a) Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation; (b) attempt to gain unauthorized access to other users' accounts, data, or any portion of the Service not intended for your use; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service; (d) use automated scripts, bots, scrapers, or other automated means to access the Service beyond its intended functionality or API limits; (e) share, resell, sublicense, or redistribute the Service or generated content as a competing or substantially similar service; (f) deliberately attempt to circumvent, disable, or interfere with usage limits, billing mechanisms, or security features; (g) upload, transmit, or input any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable; (h) impersonate any person or entity or misrepresent your affiliation with any person or entity; or (i) interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

Violation of this section may result in immediate suspension or termination of your account without notice or refund.

8. Intellectual Property

Our Intellectual Property: The Service, including but not limited to its software, design, user interface, branding, logos, documentation, and underlying technology, is the exclusive property of the Company and is protected by copyright, trademark, and other intellectual property laws. No right, title, or interest in the Service is transferred to you except for the limited license to use the Service as described in these Terms.

Your Content: You retain all ownership rights in the ideas, descriptions, and data you input into the Service ("User Input"). You grant us a limited, non-exclusive, royalty-free license to process your User Input solely for the purpose of providing the Service to you. We will not use your User Input for any other purpose, including training AI models, without your explicit consent.

Generated Content: The strategy documents, analyses, and other content generated by the Service based on your User Input ("Generated Content") are provided to you under a perpetual, non-exclusive, royalty-free license to use, modify, reproduce, and distribute for any lawful purpose, including commercial use. You acknowledge that: (a) Generated Content is produced using artificial intelligence and may contain inaccuracies; (b) similar or identical content may be generated for other users with similar inputs; and (c) Generated Content does not constitute original creative works for purposes of copyright law, and copyrightability may vary by jurisdiction.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (C) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI-GENERATED CONTENT IS NOT A SUBSTITUTE FOR PROFESSIONAL BUSINESS, LEGAL, FINANCIAL, OR INVESTMENT ADVICE. YOU ACKNOWLEDGE AND AGREE THAT ANY RELIANCE ON AI-GENERATED CONTENT IS AT YOUR OWN RISK AND DISCRETION.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY AI-GENERATED CONTENT OBTAINED FROM THE SERVICE; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; (d) any content you submit through the Service; or (e) any business decisions made based on Generated Content. This indemnification obligation shall survive the termination of these Terms and your use of the Service.

12. Termination

Termination by You: You may terminate your account at any time by cancelling your subscription (if applicable) and deleting your account through the Service settings, or by contacting us at support@foundercanvas.app.

Termination by Us: We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, if we reasonably believe that: (a) you have violated these Terms; (b) your use poses a security risk to the Service or other users; (c) your use may subject us to liability; or (d) your account has been inactive for an extended period.

Effect of Termination: Upon termination, your right to access and use the Service ceases immediately. We are not obligated to retain, store, or provide copies of any User Input, Generated Content, or other data associated with your account following termination. Termination for cause (violation of Terms) shall not entitle you to any refund. Sections 8, 9, 10, 11, 14, and 15 shall survive termination.

13. Complaints

If you have a complaint about the Service, please contact us at support@foundercanvas.app. We aim to acknowledge complaints within 2 business days and resolve them within 14 business days. If your complaint is not resolved to your satisfaction, you may escalate the matter to the appropriate consumer protection authority or trade ombudsman in your jurisdiction.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation between the parties. If the dispute is not resolved within 30 days of written notice, either party may submit the dispute to binding arbitration in accordance with the rules of a recognized arbitration body in the Company's jurisdiction. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

YOU AND THE COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

15. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior and contemporaneous agreements, proposals, and communications, whether oral or written.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Waiver: No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets without restriction.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet disruptions, power failures, or third-party service provider outages.

16. Contact Us

If you have any questions, concerns, or complaints about these Terms of Use, please contact us:

Founder Canvas
Email: support@foundercanvas.app
Legal inquiries: legal@foundercanvas.app